Feasty Terms & Conditions

Last Updated: January 2026

1. Introduction

Welcome to Feasty ("Feasty," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of the Feasty mobile application, website, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to these Terms. If you do not agree, you must not use Feasty.

2. Marketplace Role

  • Feasty provides a technology platform connecting customers ("Customers") with independent food truck operators and mobile food vendors ("Vendors").
  • Feasty does not own or operate food trucks, prepare food, or guarantee Vendor compliance with health, safety, or licensing laws.
  • Vendors are solely responsible for their operations, including food preparation, pricing, and service quality.
  • Customers purchase directly from Vendors, not Feasty.

3. Eligibility

  • Customers must be at least 18 years old.
  • Vendors must be legally registered food businesses and maintain permits, licenses, and insurance as required by law.

4. Accounts

  • You must provide accurate account information.
  • You are responsible for maintaining the confidentiality of your account and password.
  • We may suspend or terminate accounts that violate these Terms.

5. Payments & Fees

  • Orders are processed through Stripe Connect Standard. Feasty is not the merchant of record.
  • Customers agree to pay the total order price, including vendor charges, applicable taxes, and a 3% convenience fee.

Taxes: Vendors are responsible for collecting/remitting applicable taxes unless laws require Feasty to do so. If such laws apply, Feasty may adjust its practices accordingly.

Refunds & Chargebacks: Refunds are determined by Vendors. Payments are subject to Stripe's policies, which may result in chargebacks or adjustments outside Feasty's control.

6. Vendor Responsibilities

  • Vendors must comply with food safety, tax, and business laws.
  • Vendors are responsible for accurate menus, pricing, and timely service.
  • Vendors agree not to misuse the Platform for unlawful purposes.
  • Vendors are expected to indemnify Feasty for claims relating to their food, services, or conduct, but enforceability may depend on acceptance of separate Vendor Agreements.

7. Customer Responsibilities

  • Customers must provide accurate order and contact information.
  • Customers are responsible for inspecting food at pickup/delivery.
  • Customers should contact Vendors directly with issues.
  • Feasty disclaims liability for allergen exposure and reminds Customers to ask Vendors before ordering.

8. Cancellations & Refunds

  • Vendors set their own cancellation/refund policies.
  • Feasty does not issue refunds on behalf of Vendors.
  • Payments remain subject to Stripe's processes and rules.

9. Catering & Events

  • Vendors may accept catering or event requests through the Platform.
  • Feasty does not guarantee Vendor availability.
  • Contracts for catering are solely between Customers and Vendors.

10. Fees

  • Customers pay a 3% convenience fee per order.
  • Vendors currently pay no fees to use Feasty.
  • Feasty reserves the right to introduce Vendor fees in the future with notice provided through the Platform or by email.

11. Liability Disclaimer

  • Feasty provides the Platform "as is" without warranties.
  • To the maximum extent permitted by law, Feasty is not liable for indirect or consequential damages.
  • Our total liability is limited to the greater of (a) the fees you paid Feasty in the last 6 months or (b) $50.
  • This does not limit liability for gross negligence, willful misconduct, or personal injury where prohibited by law.

12. Dispute Resolution

  • We encourage informal resolution of disputes by contacting support.
  • Where permitted by law, disputes may be resolved by arbitration or small claims court. Details will be provided if arbitration applies.
  • Nothing here prevents you from exercising rights available under consumer protection laws.

13. Privacy

Your use of Feasty is also governed by our Privacy Policy, which explains how we collect, use, and protect information.

14. Changes to Terms

We may update these Terms by posting a new version on the Platform. Continued use after changes means acceptance.

15. Termination

Feasty may suspend or terminate your account or access to the Platform at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent, abusive, or unlawful activity, or for any other reason in our sole discretion. Feasty also reserves the right to remove any content, listings, or features at its discretion. You may stop using the Platform at any time. Any rights, obligations, or liabilities that accrued before termination (including payment obligations and dispute resolution provisions) will survive.

16. Contact Us

For questions about these Terms:

Email: [email protected]