Delete Your Feasty Account

You can ask us to delete your account and the personal information attached to it at any time, for any reason, and without contacting support first. This page explains the three ways to do that, exactly what is removed, what we are required to keep, and how long each step takes.

1. How to Delete Your Account

Any one of these is enough. You do not need to do all three.

• In the app: open Settings, then choose Delete My Account.
• On the web: sign in at feasty.co, open Profile, then choose Delete account.
• By email: write to [email protected] from the email address on the account. We can only act on a request sent from that address, because it is how we confirm the request came from you.

2. What Gets Deleted

The following are deleted outright, or anonymized so that they can no longer be traced back to you:

• Your account and sign-in credentials, including your email address and password.
• Your business profile: name, description, photos, logo, cover image, contact details and public page.
• Your menus, items, categories, options and pricing.
• Your schedules, events, locations and any recurring availability.
• Your location history, including any Live Location trail.
• Your device identifiers and push notification tokens, so we stop sending notifications to your phone.
• Any Google Calendar connection, including the access and refresh tokens we hold. The events in your own Google Calendar are not touched.
• Your saved preferences and in-app settings.

Once deletion completes, your public Feasty page stops resolving and your business no longer appears in search or listings.

3. What We Keep, and For How Long

Some records cannot be deleted on request, because tax, accounting and anti-fraud law requires us to keep them for a fixed period. These are retained in a restricted form, used only for the purpose below, and then deleted automatically.

• Payout and tax records — kept for 7 years, to meet IRS and financial recordkeeping requirements.
• Order and transaction records — kept for 3 years from the date of the transaction, for dispute resolution, chargebacks and tax compliance.
• Support and communication records — kept for 2 years.
• Residual account data — any remaining account record is deleted or anonymized within 2 years of closure.
• Usage and cookie data — kept for up to 13 months.

Payment card details are never held by Feasty at all. They are processed by Stripe, and Stripe keeps its own records under its own retention policy.

4. How Long It Takes

• Your account is deactivated and your public page is taken down immediately on request.
• Personal data is erased from our live systems within 30 days.
• Encrypted backups are rotated on a rolling cycle, so copies may persist in backup for a short period afterwards before being overwritten.
• Your Live Location trail expires on its own within 2 days, whether or not you delete your account.

Deletion is permanent. We cannot restore an account, its menus or its schedules once the request has been carried out, so export anything you want to keep beforehand.

5. Questions

If a deletion request has not been actioned, or you want to know exactly what we hold about you first:

Email: [email protected]

Full detail on what we collect and why is in our Privacy Policy.